Shipping & Delivery
Delivering authentic beauty and lifestyle products safely and reliably throughout Nepal.
Nationwide Delivery
Delivery throughout Nepal
NPR 150 Standard
Clear standard delivery price
FREE Delivery
On orders above NPR 3,500
2–7 Business Days
Estimated delivery after dispatch
Our Delivery Process
From checkout to your doorstep, we handle your authentic beauty products with care.
Order Placed
Your order is securely received.
Order Confirmed
We verify details & availability.
Checked & Packed
Products are carefully inspected.
Dispatched
Handed to our delivery partner.
Delivered
Arrives safely at your location.
Delivery Charges
We keep our delivery pricing simple and transparent across Nepal.
How long will my order take?
Most orders are expected to arrive within:
after the order is dispatched.
However, actual delivery time may vary depending on:
- Customer's location (remote locations may take longer)
- Courier coverage & transportation conditions
- Weather and public holidays
- Other circumstances outside our reasonable control
Your Trust Matters
Authenticity is one of Riwan Mart's most important commitments. We source branded beauty and lifestyle products through trusted and authentic importers, verifying our supply sources before offering products to customers.
If you believe a product is counterfeit, contact us immediately with your order details and clear photos/videos of the product and packaging. Our team will investigate the source.
If our investigation confirms that a counterfeit product was supplied by Riwan Mart, we provide compensation equal to 2× the original product price.
* 2× compensation applies ONLY to confirmed counterfeit products.
Order Issues? Let Us Fix It.
If something isn't right with your delivery, contact us within 24 hours.
Received a damaged product?
Contact Riwan Mart within 24 hours of receiving the order. Please keep all packaging materials.
Provide the following:
- Order number, Full name, & Phone number
- Product name
- Clear photos/videos of the damaged product
- Photos/videos of the outer and inner packaging
- Detailed explanation of the problem
Our team will investigate the issue and contact you.
Received the wrong product?
Contact Riwan Mart within 24 hours of receiving your order.
Provide the following:
- Order number, Full name, & Phone number
- Product name
- Clear photos/videos of the received product
- Explanation of the problem
If the mistake is confirmed to be from Riwan Mart, the case will be handled according to our Return & Refund Policy.
Cash on Delivery (COD)
Riwan Mart accepts eSewa, Khalti, and Cash on Delivery where available.
For new customers using COD: An advance payment of NPR 200 may be required to confirm the order. The remaining amount is paid on delivery.
The NPR 200 is part of your order total, not an additional fee.
After successfully completing 2 orders (delivered and received), customers may become eligible for 100% COD on future orders. This system helps reduce fraudulent orders and protects both customers and our business.
Delivery Address
Customers should provide accurate details: Name, Phone number, Address, Municipality/City, District, and a Landmark. Incorrect or incomplete information may cause delivery delays.
Address Changes: Contact us ASAP if you need to change your address. Changes may be possible before dispatch, but once handed over to the delivery partner, we may not be able to change it.
Order Tracking
When tracking information is available, you will receive shipping updates through the contact details provided with your order. You can also contact our support team with your order number for assistance.
Important Delivery Notes
A few more details to ensure a smooth delivery experience.
Need Help With Your Delivery?
Our team is happy to help. Email us at support@riwanmart.com or reach out on our social channels.