Effective Date: August 11, 2025
This Privacy Policy explains how Riwan Mart (“we,” “us,” or “our”), operated by Riwan Pvt. Ltd., collects, uses, and protects your personal information when you visit our website https://www.riwanmart.com, use our services, or make a purchase.
1. Who We Are
We are Riwan Mart, operated by Riwan Pvt. Ltd., a business dedicated to connecting customers with authentic, locally sourced products from farmers and communities across Nepal.
2. Information We Collect
We collect various types of information from and about users of our Site, including:
- Information You Provide to Us:
- Account Information: Name, email address, password.
- Order Information: Name, billing address, shipping address, phone number, and payment information (see “Payment Information” below).
- Optional Details: Gender, date of birth.
- Communications: Records of messages sent through our contact forms, email, or customer service chats.
- Information We Collect Automatically:
- Usage Data: IP address, browser type, device type, pages visited, and time spent on our website.
- Cookies: We use cookies for cart functionality, remembering login details, and improving user experience.
- Payment Information:
- We use secure third-party payment processors such as Esewa, Khalti, and IME Pay. Your sensitive payment information is not stored by us and is handled directly by these payment providers in accordance with their privacy policies.
3. How We Use Your Information
We may use your information to:
- Process and fulfill your orders.
- Provide customer service and support.
- Improve our website and develop new services.
- Send you promotional messages and offers (only if you opt-in).
- Prevent fraud and ensure website security.
4. How We Share Your Information
We may share your personal data only with:
- Payment Processors – to complete transactions securely.
- Shipping & Delivery Partners – to deliver your orders.
- Analytics Providers – to help us understand and improve site performance.
- Legal Authorities – if required by law or legal process.
- Spam Detection Services – to prevent misuse of our contact and review features.
5. Data Retention
We keep your information only as long as necessary to:
i. Maintain your account.
ii. Provide customer service.
iii. Fulfill legal, tax, and regulatory requirements.
6. Your Rights Over Your Data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
7. Where Your Data is Sent
Your data may be processed and stored by our third-party service providers (e.g., web hosting, payment gateways, analytics providers). These third parties are bound by their own privacy policies and data protection agreements.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: support@riwanmart.com