RiwanMart is a Nepal-focused beauty and lifestyle online store offering carefully selected cosmetics, skincare, personal-care products, beauty kits, jewelry, gift boxes, and other lifestyle products.

Our main focus is to help customers in Nepal find genuine and carefully sourced products that can sometimes be difficult to find or verify in the market.

RiwanMart was founded by Bhuwan Guragain and Ritika Banskota, a husband-and-wife team with a connection between Nepal and Japan.

We started RiwanMart with the goal of building a trustworthy online shopping experience for customers in Nepal, especially in categories where product authenticity is important.

We noticed that customers in Nepal can sometimes have difficulty finding genuine branded beauty products. At the same time, duplicate and counterfeit products can be found in the market, sometimes at cheaper prices.

We wanted to create a place where customers could shop with greater confidence. That is why we focus on careful sourcing, product verification, and customer trust.

We don't want to simply sell as many products as possible.

Our focus is on carefully selecting products, sourcing them from authorized importers, and providing customers with genuine products and clear information.

We believe that trust is more important than simply offering the cheapest price.

Our main product categories include:

• Cosmetics
• Skincare
• Personal care
• Beauty kits
• Jewelry
• Gift boxes
• Other carefully selected beauty and lifestyle products

We plan to introduce more products and categories as RiwanMart grows.

No.

Cosmetics and beauty products are an important part of RiwanMart, but our long-term focus is beauty and lifestyle.

We plan to gradually introduce more carefully selected products that fit our customers' needs and our quality standards.

We currently focus on sourcing products within Nepal, primarily through reliable suppliers and authorized distribution channels where available.

We carefully select suppliers and check product information and sources before offering products to our customers.

Yes. One of our goals is to help customers find genuine products that may be difficult to find or verify elsewhere in Nepal.

If you are looking for a particular genuine product that you cannot find, you can contact us. We will try to help or consider sourcing it in the future.

Yes!

If you are looking for a genuine beauty or lifestyle product that is difficult to find in Nepal, contact us with the product name, brand, and any other information you know.

While we cannot guarantee that we can source every product, we will do our best to help.

We source products from reliable suppliers and provide available product information to help customers make informed choices.

However, everyone's skin and body are different, and individual reactions can vary. Please check the product ingredients, instructions, warnings, and expiry or best-before information before use.

No.

Skincare and cosmetic results can vary from person to person depending on skin type, sensitivity, lifestyle, and other factors.

We can provide product information, but we cannot guarantee a particular result for every customer.

Please carefully check the ingredients and product information before using any cosmetic, skincare, or personal-care product.

If you have known allergies or specific concerns, we recommend consulting an appropriate healthcare or skincare professional before using a product.

If you need additional product information before purchasing, please contact us.

RiwanMart gift boxes are carefully selected combinations of products designed for people who want to send a thoughtful gift to family, friends, relatives, or loved ones.

Anyone can order our gift boxes.

They can be purchased by customers living in Nepal or by people who want to send a gift to their family or relatives in Nepal.

Yes.

When placing your order, you can provide the recipient's delivery information so that the gift can be delivered to them, subject to our delivery coverage.

Customization options may depend on the specific gift box.

If you have a special request, please contact us before placing your order and we will let you know what options are available.

We deliver throughout Nepal, subject to delivery availability in your location.

Delivery time can vary depending on your location, product availability, and delivery conditions.

The estimated delivery time, where available, will be shown during the ordering process or communicated by our team.

If tracking information is available for your order, we will provide the relevant information after your order has been dispatched.

Delivery can sometimes be affected by weather, transportation problems, holidays, strikes, or other circumstances beyond our control.

If there is a significant delay, our team will try to provide you with the available information.

Please contact us as soon as possible if you need to change your delivery address.

Address changes may not be possible after an order has already been dispatched.

Currently, RiwanMart accepts:

• eSewa
• Khalti
• Cash on Delivery (COD) (conditions apply)

Available payment options will be shown during the ordering process.

Yes.

Cash on Delivery (COD) is available for eligible orders across our delivery areas.

For customers placing their first COD order, a Rs. 200 advance payment is required when placing the order. This Rs. 200 is part of your total order amount, not an additional fee. The remaining amount will be collected by COD when your order is delivered.

Example: If your order total is Rs. 3,000, you pay Rs. 200 online and the remaining Rs. 2,800 at the time of delivery.

After completing 2 successful orders with RiwanMart, you may be eligible for 100% COD, meaning no advance payment is required.

A successful order means an order that has been successfully delivered and received by the customer. Cancelled, refused, or unsuccessful deliveries do not count toward the 2 successful orders.

We take customer privacy and payment security seriously.

Payments made through eSewa and Khalti are processed through their respective payment systems. RiwanMart does not ask customers to share unnecessary payment passwords, PINs, OTPs, or security codes with our team.

We generally do not accept returns simply because a customer changes their mind or does not like a product.

Because many of our products are cosmetics, skincare, and personal-care products, returns are restricted for hygiene and product-safety reasons.

Claims are considered for:

• Confirmed counterfeit products
• Wrong products
• Products damaged during delivery

Please contact us within 24 hours of delivery.

Send us:

• Order number
• Full name
• Phone number
• Product name
• Clear photos or videos of the product received
• A detailed explanation of the problem

Our team will review your claim and contact you regarding the next steps.

If the issue is confirmed, we will inform you about the available resolution, which may include a replacement or another appropriate solution.

Please contact us within 24 hours of delivery.

For delivery damage, please send clear photos or videos of:

1. The damaged product
2. The product packaging
3. The outer delivery package, if available

Also include:

• Order number
• Full name
• Phone number
• Product name
• Detailed explanation of the damage

Our team will review the information and contact you as soon as possible.

Please email us or contact us through our website with:

• Order number
• Full name
• Phone number
• Product name
• Photos/videos
• Detailed explanation of the problem

For damaged products, please include photos or videos of both the product and its packaging.

Our team will review your claim and contact you as soon as possible.

For wrong or damaged products, please contact us within 24 hours of delivery.

For authenticity concerns, please contact us as soon as you notice the issue.

You can contact RiwanMart through:

• Website Contact Us form
• Facebook
• Instagram
• TikTok

For order-related questions, please include your order number so that our team can help you more quickly.

Yes.

If you have questions about:

• Product authenticity
• Product information
• Availability
• Delivery
• Gift boxes
• Product requests

You are welcome to contact us before placing your order.